We guarantee an immediate response within 1 minute and a complete solution within 1 hour whenever our customers experience any issue or inconvenience while operating our machines — regardless of their location in the world and at any time.
Except during the time when all staff in Korea are asleep, we ensure that every issue is resolved on the same day in the shortest time possible.
We never engage in exaggerated advertising.
For all non-consumable parts covered under our guaranteed specifications, we provide 5 years of free service in the event of any damage or malfunction.
If, under any circumstances, the issue cannot be resolved locally by the customer, we will dispatch our engineer to the customer’s site at our full expense.
We provide all installation services and technical training completely free of charge,
on the condition that the customer covers the cost of airfare and accommodation.
